Duties
Reporting to the Executive Director, serves as the primary receptionist for all departments in the Data, Accountability & Assessment center (Data Strategies & Analytics, Assessment, and Accountability). Daily work includes working the departments' switchboards, answering main telephone lines, asking probing questions of callers in order to accurately direct and/or log calls, and monitoring and directing communication from multiple inboxes. Each department will have a "busy" period during which the majority of calls received will be for a particular department, but calls for all departments will come in year-round.
- Serves as the receptionist for all departments in the Data, Accountability & Assessment center (Data Strategies & Analytics, Assessment, Accountability).
- Works the departments’ switchboards.
- Answers main telephone lines.
- Asks probing questions of callers in order to route calls to appropriate staff in the applicable departments and agency, provide answers to routine questions, or direct callers to published resources.
- Logs calls that cannot be immediately directed to appropriate staff in a ticket tracking system and accordingly assigns the tickets.
- Monitors departmental general inboxes and directs emails received to those inboxes to appropriate staff.
- Ensures live phone coverage during periods of high call volume. High volume periods are as follows each year: February – May: assessment administration; May – August: year end collections and corrections; September – November: report card; November – January: enrollment counts.
- Serves as the timekeeper for the Accountability department and center timekeeper.
- Serves as the backup timekeeper for the Assessment and Data Strategies & Analytics departments.
- Assists with special projects and mass communication initiatives by assembling, labeling, collating, tracking contact and/or making scripted calls.
- Provides clerical assistance with processing documents, reviewing and approving telephone logs, checking in physical mail, filing, and maintaining files.
- Performs various note taking and data entry projects to support department needs.
- Performs other duties as assigned.
How to Apply
To view full posting and apply electronically, please visit CENTER RECEPTIONIST . Interested parties must submit the required application, cover letter, resume, and transcripts (unofficial until recommended for hire). The subject line should include the position number(s) you are applying for.