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Reporting to the Executive Director, serves as the primary receptionist for all departments in the Data, Accountability & Assessment center (Data Strategies & Analytics, Assessment, and Accountability). Daily work includes working the departments' switchboards, answering main telephone lines, asking probing questions of callers in order to accurately direct and/or log calls, and monitoring and directing communication from multiple inboxes. Each department will have a "busy" period during which the majority of calls received will be for a particular department, but calls for all departments will come in year-round. 

  • Serves as the receptionist for all departments in the Data, Accountability & Assessment center (Data Strategies & Analytics, Assessment, Accountability). 
  • Works the departments’ switchboards. 
  • Answers main telephone lines. 
  • Asks probing questions of callers in order to route calls to appropriate staff in the applicable departments and agency, provide answers to routine questions, or direct callers to published resources. 
  • Logs calls that cannot be immediately directed to appropriate staff in a ticket tracking system and accordingly assigns the tickets. 
  • Monitors departmental general inboxes and directs emails received to those inboxes to appropriate staff. 
  • Ensures live phone coverage during periods of high call volume. High volume periods are as follows each year: February – May: assessment administration; May – August: year end collections and corrections; September – November: report card; November – January: enrollment counts.
  • Serves as the timekeeper for the Accountability department and center timekeeper. 
  • Serves as the backup timekeeper for the Assessment and Data Strategies & Analytics departments.
  • Assists with special projects and mass communication initiatives by assembling, labeling, collating, tracking contact and/or making scripted calls.
  • Provides clerical assistance with processing documents, reviewing and approving telephone logs, checking in physical mail, filing, and maintaining files. 
  • Performs various note taking and data entry projects to support department needs.
  • Performs other duties as assigned.


  • High school diploma or equivalent.
  • One year of receptionist, secretarial or programmatic experience in an office setting involving greeting and directing customers, answering and directing calls and emails, typing, computer work and/or other specialized training.
  • Excellent communication, and interpersonal skills. 
  • Skilled in time management and information organization. 
  • Ability to maintain confidentiality and professionalism. 
  • Knowledge of office practices and procedures. 
  • Proficient in Microsoft Outlook, Word and Excel. 
  • Working knowledge of grammar, spelling and punctuation. 

  • Experience directing calls in a large, multi-client call center or coordinating clerical and office procedures for a large department.


Data, Accountability & Assessment
$31,000 - $33,000
$31,000 - $58,000
Monday – Friday 8:00 a.m. – 5:00 p.m.

How to Apply

To view full posting and apply electronically, please visit CENTER RECEPTIONIST . Interested parties must submit the required application, cover letter, resume, and transcripts (unofficial until recommended for hire). The subject line should include the position number(s) you are applying for.

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