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Duties

Reporting to the Executive Director, serves as the primary receptionist for all departments in the Data, Accountability & Assessment center (Data Strategies & Analytics, Assessment, and Accountability). Daily work includes working the departments' switchboards, answering main telephone lines, asking probing questions of callers in order to accurately direct and/or log calls, and monitoring and directing communication from multiple inboxes. Each department will have a "busy" period during which the majority of calls received will be for a particular department, but calls for all departments will come in year-round. 

  • Serves as the receptionist for all departments in the Data, Accountability & Assessment center (Data Strategies & Analytics, Assessment, Accountability). 
  • Works the departments’ switchboards. 
  • Answers main telephone lines. 
  • Asks probing questions of callers in order to route calls to appropriate staff in the applicable departments and agency, provide answers to routine questions, or direct callers to published resources. 
  • Logs calls that cannot be immediately directed to appropriate staff in a ticket tracking system and accordingly assigns the tickets. 
  • Monitors departmental general inboxes and directs emails received to those inboxes to appropriate staff. 
  • Ensures live phone coverage during periods of high call volume. High volume periods are as follows each year: February – May: assessment administration; May – August: year end collections and corrections; September – November: report card; November – January: enrollment counts.
  • Serves as the timekeeper for the Accountability department and center timekeeper. 
  • Serves as the backup timekeeper for the Assessment and Data Strategies & Analytics departments.
  • Assists with special projects and mass communication initiatives by assembling, labeling, collating, tracking contact and/or making scripted calls.
  • Provides clerical assistance with processing documents, reviewing and approving telephone logs, checking in physical mail, filing, and maintaining files. 
  • Performs various note taking and data entry projects to support department needs.
  • Performs other duties as assigned.

Qualifications

  • High school diploma or equivalent.
  • One year of receptionist, secretarial or programmatic experience in an office setting involving greeting and directing customers, answering and directing calls and emails, typing, computer work and/or other specialized training.
  • Excellent communication, and interpersonal skills. 
  • Skilled in time management and information organization. 
  • Ability to maintain confidentiality and professionalism. 
  • Knowledge of office practices and procedures. 
  • Proficient in Microsoft Outlook, Word and Excel. 
  • Working knowledge of grammar, spelling and punctuation. 

  • Experience directing calls in a large, multi-client call center or coordinating clerical and office procedures for a large department.

Salary/Benefits

AFSCME
Data, Accountability & Assessment
$31,000 - $33,000
$31,000 - $58,000
Monday – Friday 8:00 a.m. – 5:00 p.m.

How to Apply

To view full posting and apply electronically, please visit CENTER RECEPTIONIST . Interested parties must submit the required application, cover letter, resume, and transcripts (unofficial until recommended for hire). The subject line should include the position number(s) you are applying for.

Email Address

careers-spr@isbe.net

Job Posting Date

2/14/2024

Start Date

N/A