Duties
Reporting to a Supervisor, this position provides technical, end-user support at an advanced level ensuring ISBE standards and policies are followed in configuration, installation, maintenance, upgrade, inventory control and general use of personal computers, thin clients, fat clients, laptops, printers, scanners, iPads, iPhones, projectors, and other peripheral devices. Conducts in-depth technical research to find solutions to technical problems. Identifies and resolves hardware and software problems, documenting activity according to department directives and providing follow-up to ensure end-user satisfaction. Performs tasks in response to end user satisfaction, provides support with creation, maintenance of persistent desktop software or troubleshooting requests.
- Performs non-VDI Technical Assistance Team (TAT) related tasks in response to support requests and other routine TAT assigned duties that provide end-user support on all hardware and software.
- Researches, investigates, diagnoses and resolves hardware and software problems.
- Installs, upgrades, and re-configures hardware and software as needed.
- Supports VDI with specific responsibilities.
- Provides support in creating, updating, and maintaining persistent desktop master images.
- Provides backup support in horizon view administration, including but not limited to, persistent desktop pool creation, user entitlement, maintains, and updates App Volume applications.
- Performs VDI-related tasks in response to end user satisfaction.
- Requires working closely with infrastructure team in completion of virtualization tasks.
- Participates in and conducts training as requested.
- Continues to develop knowledge and familiarity with supported equipment and services by attending meetings, training sessions, seminars, and industry related conferences to stay current on information technology products, vendors, techniques, and procedures applicable to TAT and VDI activities.
- Performs other duties as assigned.
How to Apply
To view full posting and apply electronically, please visit IT SUPPORT SPECIALIST. Interested parties must submit the required application, cover letter, resume, and transcripts (unofficial until recommended for hire). The subject line should include the position number(s) you are applying for.