Duties
ISBE is seeking new talent to add to our IT team. Reporting to a Supervisor, this agent will perform technical specialist duties that support end users in conjunction with IT Support Team and Infrastructure Team activities. Performs equipment assessment, general installation, maintenance, upgrade, configuration, deployment, and troubleshooting duties while following all ISBE IT standards and security policies. Responds promptly to reported trouble issues and provides follow-up to ensure end user satisfaction. Monitors loaner equipment usage, performs inventory audits, monitors storage thresholds, and provides research and documentation on technical problems.
- Responds to assigned technical support requests, providing assistance to agency staff in resolving hardware, software, and program related problems in accessing the network and resolving account issues.
- Appropriately updates and closes support requests following established coding guidelines and makes corresponding timely updates in the inventory system according to departmental policy.
- Deploys, installs, upgrades, and reconfigures hardware and software as needed.
- Images laptops, desktop, and thin clients.
- Provides advanced support of IT initiatives including, but not limited to, migrations to new operating systems, software, and service platforms; printer consolidation projects; and VDI migrations - creating thin/fat client images, software installation and updates.
- Participates in assigned training and team meetings.
- Researches technical problems: investigates, suggests diagnoses, and resolves hardware and software problems.
- Monitors loaner devices and departmental inventories.
- Conducts searches for equipment, validates asset reports, and counts and completes warehousing projects to store, label, clean, reconcile, and itemize IT support team stock.
- Assists other IT support team members with annual inventory and location of missing equipment.
- Cannibalizes equipment, sends wiped/cannibalized equipment to surplus and maintains part stock in IT support team storage.
- Performs configuration, setup, and deployment of hardware for new employees.
- Provides basic knowledge transfer to new employees during their on-boarding orientation.
- Re-claims and re-inventories hardware for employees/contractors who separate from the Agency.
- Performs other duties as assigned.
How to Apply
To view full posting and apply electronically, please visit IT SUPPORT SPECIALIST. Interested parties must submit the required application, cover letter, resume, and transcripts (unofficial until recommended for hire). The subject line should include the position number(s) you are applying for.