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Duties

  • Answers and directs calls for the Technology Department
  • Actively address Help Desk tickets, prioritize their resolution, and communicate resolution in a timely manner
  • Provides Chromebook repair support (batteries, screens, keyboards etc.) for Chromebook devices
  • Coordinate warranty repairs for Chromebooks. Diagnose warranty eligible devices, submit for pickup, and evaluate devices
    returned from repair for redistribution
  • Coordinate and expedite student device replacement
  • Assist with inventory tracking and input
  • Maintain accurate inventory records
  • Maintain accurate key fob access system
  • Assist with the annual cleaning and preventive maintenance of district computer equipment
  • Participate in district technology meetings as required
  • Operate in coordination with other department staff and Director
  • Perform other duties as assigned

Qualifications

  • High school diploma or equivalent
  • 1-2 years of experience in customer service or technical support
  • Excellent written and verbal communication skills
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office Suite / Google Application Suite
  • Experience in managing multiple projects
  • Strong problem-solving skills
  • Experience in troubleshooting and resolving technical issues
  • Ability to multitask and work independently
  • Ability to handle difficult customers and situations with tact and professionalism
  • Attention to detail and accuracy

Additional Notes

Terms of Employment:  12 - Month

How to Apply

Online

Link to District/Third Party Online Application Web Page

https://phl.applitrack.com/d124/onlineapp/default.aspx?all=1

Job Posting Date

5/8/2024

Start Date

7/1/2024