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Reporting to the Supervisor, responds to and participates in the investigation of inquiries and complaints from parents, students, community members and others; participates in implementation of programs and processes that protect students, support inclusion and ensure safe and healthy learning environments.

  • Responds to and participates in the investigation of inquiries and concerns from Regional Offices of Education, intermediate service centers, districts, schools, parents, students, the general public and all other relevant stakeholders with respect to all areas under the department's purview.
  • Provides assistance to agency staff who have questions with respect to compliance issues in program areas to ensure effective cross-department collaboration on common issues.
  • Provides general support and technical assistance to parents and students with respect to ensuring that the needs of the whole child are met for each and every student in Illinois.
  • Under identified parameters, researches, collects, analyzes, and disseminates information on topics of priority for the department including, but not limited to, student discipline, bullying, inclusion and time-out and physical restraint.
  • Under identified parameters, participates in the Agency's student advisory council program.
  • Meets with council members and organizes topical discussions for presentations to the State Board.
  • Performs other duties as assigned.


  • Master's degree in a field of education, or, a Bachelor's degree in a field of education plus two years of relevant professional experience. (COPY OF TRANSCRIPTS REQUIRED AT TIME OF APPLICATION)
  • Two years of relevant professional experience (in addition to education requirements) in a public school district, Regional Office of Education, special education cooperative, area vocational center or state education agency.
  • Research in and application of the mandates of the Illinois School Code.
  • Thorough knowledge of the Illinois School Code.


Student Care
$55,251 - $69,821
$55,251 - $94,029
Monday – Friday 8:00 a.m. – 5:00 p.m.

How to Apply

To view full posting and apply electronically, please visit https://www.isbe.net/Lists/ISBECareers/CareerDisplayForm.aspx?ID=849. Interested parties must submit the required application, cover letter, resume, and transcripts (unofficial until recommended for hire). The subject line should include the position number(s) you are applying for.

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