Share: Print: Duties Answers and directs calls for the Technology Department Actively address Help Desk tickets, prioritize their resolution, and communicate resolution in a timely manner Provides Chromebook repair support (batteries, screens, keyboards etc.) for Chromebook devices Coordinate warranty repairs for Chromebooks. Diagnose warranty eligible devices, submit for pickup, and evaluate devicesreturned from repair for redistribution Coordinate and expedite student device replacement Assist with inventory tracking and input Maintain accurate inventory records Maintain accurate key fob access system Assist with the annual cleaning and preventive maintenance of district computer equipment Participate in district technology meetings as required Operate in coordination with other department staff and Director Perform other duties as assigned Qualifications High school diploma or equivalent 1-2 years of experience in customer service or technical support Excellent written and verbal communication skills Strong organizational and time management skills Proficiency in Microsoft Office Suite / Google Application Suite Experience in managing multiple projects Strong problem-solving skills Experience in troubleshooting and resolving technical issues Ability to multitask and work independently Ability to handle difficult customers and situations with tact and professionalism Attention to detail and accuracy Additional Notes Terms of Employment: 12 - Month How to Apply Online Link to District/Third Party Online Application Web Page https://phl.applitrack.com/d124/onlineapp/default.aspx?all=1 School District https://www.d124.org/ ILearn Link ILearn Report Card Link District Report Card Job Posting Date 4/19/2024 Start Date 7/1/2024 Share: Print: Job Alerts Sign Up